Financial Services·欧州・中東・アフリカ·2024
欧州トップ5のユニバーサルバンク
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サービスコスト削減
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新規デジタル製品
0M
新規デジタル顧客
Back to Our Work
課題
デジタルネイティブの新興勢力に顧客が急速に流出し、レガシーな勘定系システムが製品革新のスピードを制約。運営コストは業界水準を40%上回っていた。
アプローチ
We designed an end-to-end digital transformation roadmap spanning 18 months, replacing monolithic systems with a cloud-native microservices architecture. We established a digital factory with cross-functional squads, introduced advanced analytics for real-time credit decisioning, and redesigned the mobile-first customer journey across retail and SME segments.
インパクト
The bank launched 12 new digital products in the first year, reduced cost-to-serve by 35%, and reversed customer attrition with a net-positive acquisition trend for the first time in four years.